Clients
Récurrence, satisfaction, historique interactions
Récurrence, satisfaction, historique interactions
Unique clients
0
Recurring clients (>1 interaction 30d)
0
Recurrence rate (page)
24%
Average satisfaction
3.5/5
No data available
No data available
No at-risk clients detected
| Client ID | Segment | Interactions 30d | Calls | Chats | Anomalies | Top sub-topic | Last call | Avg. satisfaction |
|---|---|---|---|---|---|---|---|---|
| UNKNOWN | — | 13 | 0 | 13 | 8 | Opposition lost or stolen card | 30 juin 2026 | 3.2/5 |
| CUST_1234 | Retail standard | 5 | 0 | 5 | 0 | Payment ceiling reached | 28 avr. 2026 | 4.4/5 |
| CUST_3456 | Retail standard | 5 | 0 | 5 | 0 | Opposition lost or stolen card | 12 mai 2026 | 4.6/5 |
| CUST_5678 | Premium | 5 | 0 | 5 | 1 | Payment ceiling reached | 22 avr. 2026 | 3.8/5 |
| CUST_0789 | Young / Student | 4 | 0 | 4 | 0 | Bank card fraud | 05 févr. 2026 | 4.0/5 |
| CUST_7890 | Retail standard | 4 | 0 | 4 | 0 | Opposition lost or stolen card | 03 mai 2026 | 4.0/5 |
| CUST_1247 | Young / Student | 3 | 0 | 3 | 0 | Payment ceiling reached | 12 mars 2026 | 4.7/5 |
| CUST_3017 | Retail standard | 3 | 0 | 3 | 0 | Fraudulent transactions detected | 28 févr. 2026 | 3.7/5 |
| CUST_5891 | Retail standard | 3 | 0 | 3 | 0 | Opposition lost or stolen card | 30 mars 2026 | 2.7/5 |
| CUST_5f86e92e | Young / Student | 3 | 3 | 0 | 0 | Bank card fraud | 09 févr. 2026 | 3.3/5 |
| CUST_0123 | Retail standard | 2 | 0 | 2 | 0 | Bank card fraud | 05 mars 2026 | 1.0/5 |
| CUST_0317 | Retail standard | 2 | 0 | 2 | 0 | 3DS security alert | 10 mars 2026 | 1.5/5 |
| CUST_0458 | Retail standard | 2 | 0 | 2 | 0 | Phishing or scam suspicion | 12 mars 2026 | 4.0/5 |
| CUST_06264376 | Young / Student | 2 | 2 | 0 | 0 | Card swallowed by ATM | 22 janv. 2026 | 4.5/5 |
| CUST_0713 | Premium | 2 | 0 | 2 | 0 | Bank card fraud | 02 mai 2026 | 1.5/5 |
| CUST_0893 | Young / Student | 2 | 0 | 2 | 1 | Phishing or scam suspicion | 05 janv. 2026 | 4.0/5 |
| CUST_0987 | Retail standard | 2 | 0 | 2 | 1 | Account blocked (fraud suspicion) | 18 févr. 2026 | 3.0/5 |
| CUST_130418f2 | Premium | 2 | 2 | 0 | 0 | Online payment declined | 31 janv. 2026 | 4.0/5 |
| CUST_1405 | Young / Student | 2 | 0 | 2 | 1 | ATM withdrawal impossible | 12 janv. 2026 | 3.5/5 |
| CUST_1457 | Retail standard | 2 | 0 | 2 | 0 | Card not received | 04 mars 2026 | 4.0/5 |