Interactions
Liste unifiée APPEL + CHAT
Liste unifiée APPEL + CHAT
Total interactions
0
Risks detected (≥ Medium)
0
Anomalies
0
Avg. satisfaction
3.8/5
| Risk | ID | Date | Channel | Team | Theme | Sub-topic | Status | Sat. |
|---|---|---|---|---|---|---|---|---|
| CH_RT_mr0eq8yk_demo | 30 juin, 08:51 | CHAT | Equipe Fraude et Securite | Fraud & Security | Account blocked (fraud suspicion) | Partial | 3/5 | |
| CH_RT_mr0elat4_demo | 30 juin, 08:47 | CHAT | Equipe Fraude et Securite | Fraud & Security | Account blocked (fraud suspicion) | Partial | 3/5 | |
| CH_RT_mr0ehwtm_demo | 30 juin, 08:44 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Opposition lost or stolen card | Resolved | 4/5 | |
| CH_RT_mqv31cza_demo | 26 juin, 15:25 | CHAT | Equipe Fraude et Securite | Fraud & Security | Phishing or scam suspicion | Resolved | 4/5 | |
| CH_RT_mqv1pbrw_demo | 26 juin, 14:47 | CHAT | Equipe Fraude et Securite | Fraud & Security | Bank card fraud | Partial | 3/5 | |
| CH_RT_mqt8unmq_demo | 25 juin, 08:32 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Opposition lost or stolen card | Partial | 3/5 | |
| CH_RT_mqt8o4hm_demo | 25 juin, 08:27 | CHAT | Equipe Fraude et Securite | Fraud & Security | Account blocked (fraud suspicion) | Partial | 2/5 | |
| CH_RT_mqgifnfz_demo | 16 juin, 10:39 | CHAT | Equipe Fraude et Securite | Fraud & Security | Phishing or scam suspicion | Partial | 3/5 | |
| CH_RT_mqf1bob9_demo | 15 juin, 09:52 | CHAT | Equipe Fraude et Securite | Fraud & Security | Phishing or scam suspicion | Partial | 3/5 | |
| CH_RT_mqey7l26_demo | 15 juin, 08:25 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Opposition lost or stolen card | Resolved | 4/5 | |
| CH_RT_mpvbvsyv_demo | 01 juin, 14:53 | CHAT | Equipe Fraude et Securite | Fraud & Security | Phishing or scam suspicion | Partial | 3/5 | |
| CH_RT_mpo8xwt0_demo | 27 mai, 15:56 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Opposition lost or stolen card | Partial | 3/5 | |
| CH_RT_mpo3kc7j_demo | 27 mai, 13:25 | CHAT | Equipe Fraude et Securite | Fraud & Security | Fraudulent transactions detected | Resolved | 4/5 | |
| CHATV2_042 | 12 avr., 19:05 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Online payment declined | Failed | 2/5 | |
| CHATV2_041 | 12 avr., 18:10 | CHAT | Equipe Fraude et Securite | Fraud & Security | 3DS security alert | Failed | 2/5 | |
| CHATV2_040 | 12 avr., 17:30 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | ATM withdrawal impossible | Partial | 4/5 | |
| CHATV2_039 | 12 avr., 15:45 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Card not received | Resolved | 4/5 | |
| CHATV2_037 | 12 avr., 13:22 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Online payment declined | Partial | 3/5 | |
| CHATV2_038 | 12 avr., 14:15 | CHAT | Equipe Fraude et Securite | Fraud & Security | 3DS security alert | Failed | 3/5 | |
| CHATV2_036 | 28 avr., 15:47 | CHAT | Equipe Cartes et Paiements | Cards & Declined Payments | Opposition lost or stolen card | Resolved | 5/5 |